The Complexity Cliff
Before your first meeting of the day, the alerts have already started. A branch office in Europe is syncing with a cloud service in Virginia. A policy drift is flagged in SecOps. Somewhere, an engineer is pulling up a dashboard—again. And AI is everywhere: in headlines, in workflows, on every screen.
Today’s IT isn’t just busy. It’s overrun. The IT stack is sprawling with apps running across clouds, edges, and everything in between. AI workloads are exploding. Machines are talking to machines. And the expectation? Zero downtime. Always-on. Machine speed.
Even worse, the signal-to-noise ratio is deteriorating by the minute. IT teams now face over 170,000 network alerts per hour. And with AI, that number is expected to triple. Meanwhile, AI agents expect sub-50 millisecond response times, faster than humans can blink. By 2026, nearly two-thirds of organizations will face a critical IT skills gap.
With AI systems running 24×7, IT has no off hours. This isn’t just a staffing problem—it’s an architecture problem.
That’s why Cisco is behind AgenticOps, a foundational shift for how operations function in an AI-driven world.
Introducing AgenticOps
What is AgenticOps?
AgenticOps is a new paradigm for modern IT operations—powered by AI agents. It’s designed to transform real-time telemetry, automation, and deep domain expertise into intelligent, end-to-end actions. It’s more than a feature or a product. It’s a fundamentally better way to operate IT at enterprise scale.
Designed from the ground up for real-time demands and complex, distributed environments, AgenticOps is a new paradigm for modern IT operations—powered by AI agents. It enables teams to act with speed and precision across networking, security, and application domains.
What sets AgenticOps apart isn’t just speed—it’s operational simplicity and autonomy. It breaks down silos, reduces tool sprawl, and lets teams move from alert to action without constant handoffs or tool hopping. Unlike traditional AIOps, AgenticOps doesn’t just surface insights—it guides next-best actions and executes cross-domain workflows directly within the platform.
These aren’t just alerts. They’re operational accelerators.
A Model Purpose-Trained for the Network
At the heart of AgenticOps is Cisco’s Deep Network Model, one of, if not the most advanced LLM purpose-trained for networking. Trained on over 40 years of Cisco expertise, not just theory or labs, it’s fine-tuned with CiscoU content, CCIE-level problem solving, and real-world reasoning paths. This empowers AI agents to reason with deep contextual awareness across complex hybrid environments.
We’ve further enhanced the model with advanced reinforcement learning, chain-of-thought reasoning, and test-time scaling, so it doesn’t just respond faster, but smarter. Trained on over 40 million tokens, the model is now strengthened by thousands of high-quality examples—each meticulously annotated and validated by Cisco experts. Because in mission-critical environments, precision isn’t optional.
And this is just the beginning. As it begins to learn from Cisco’s global TAC, CX, and telemetry data, the model will continuously evolve—gaining deeper insight and mastering the nuances of the entire Cisco ecosystem.
This is AI engineered specifically for network operations. Cisco’s Deep Network Model delivers the depth, context, and precision modern IT operations demand, offering responses that are up to 20% more accurate than leading general-purpose models.
Cisco AI Canvas: The Workspace for AgenticOps
AI Canvas is where AgenticOps comes to life. It’s the industry’s first generative UI built for cross-domain IT operations, unifying NetOps, SecOps, IT, and executives into one collaborative environment.
Powered by real-time telemetry from Meraki, ThousandEyes, Splunk, and more, AI Canvas brings together data from across the stack into one intelligent, always-on view. But this isn’t just visibility. It’s AI already operating.
When a service issue hits, AI Canvas pulls in the right data, connects the dots, and surfaces a live picture of what matters—before anyone even asks. Every session starts with context, whether launched by AI or by an IT engineer. Embedded into the AI Canvas is the Cisco AI Assistant, your interface to the agentic system. Ask a question in natural language. Dig into root cause. Explore options. The AI Assistant guides you through diagnostics, decisions, and actions, all grounded in live telemetry.
And when you’re ready to share, just drag your findings into AI Canvas. From there, with one click you can invite collaborators—and that’s when the canvas comes fully alive.
Every insight becomes part of a shared investigation with AI Canvas actively thinking, collaborating, and evolving the UI at every step. But it doesn’t stop at diagnosis—AI Canvas acts. It applies changes, monitors impact and share outcomes in real time.
No silos. No switching tools. No delay.
AI Canvas doesn’t take IT engineers out of the loop—it empowers them. With full transparency at every step, it shows where the data comes from, what it means, and which actions are recommended. Every step is auditable and engineer-approved, with the flexibility to review, confirm, or revert as needed. You stay in control—while AI handles the heavy lifting.
As we refine AI Canvas, we’re inviting select customers to co-design it with us. Your input will play a critical role in shaping a new way of working—ensuring the tools we build are not only powerful, but practical and grounded in real-world needs.
Only Cisco transforms real-time telemetry into real-time outcomes—at enterprise scale. And the experience doesn’t stop with AI Canvas.
AI Assistant: Accelerate Network Operations
AI Assistant is expanding across Cisco. Now in controlled release, new networking skills for Cisco AI Assistant bring conversational AI and real-time intelligence directly into management tools you already use, like Meraki and ThousandEyes.
Ask “what’s the status of my org?” and get a live summary across all your networks. Drill into a network, client, or device in seconds—no dashboard hopping or digging through menus. Before, resolving issues meant jumping between tools, digging through logs, and filing tickets. Now, the AI Assistant pulls everything into one view, highlights root causes, and shows exactly what to do next—with config guidance, compliance checks, and one-click automation. Tasks like NAC configurations or switch migrations that used to take hours? Now triggered by a simple prompt and completed in minutes—with full validation.
Cisco handles execution behind the scenes—at scale with precision—enabling compliance, consistency, and faster outcomes.
This is Just the Beginning
Imagine a network that monitors itself, detects anomalies before they escalate, and acts—quietly, intelligently, without the war room calls. That’s the future Cisco is building: proactive, self-healing operations that stay under your control, while operating with real-time autonomy.
From natural language actions to Generative UI, from workflow automation to autonomous resolution—AgenticOps is how modern IT runs. It’s a leap only Cisco can make—powered by unmatched visibility, purpose-trained AI, and decades of operational expertise. All unified in one platform.
This isn’t an enhancement. It’s a new standard—and it’s already here.
Many of the products and features mentioned are still in development and will be made available as they are finalized, subject to ongoing evolution in development and innovation. The timeline for their release is subject to change.
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